Frequently asked questions
Collapsible content
What’s included in the box?
What’s included in the box?
Each set includes:
- All building parts
- A step-by-step instruction guide or a QR code to the online instructions
Some figures also include a small pack of spare parts (when applicable).
How difficult is the build, and how long does it take?
How difficult is the build, and how long does it take?
The builds are designed to be straightforward, with clear instructions.
- Standard & Legendary figures: typically 40–60 minutes
- Mythic & Special figures: typically 60+ minutes (often more than an hour)
What age is this for?
What age is this for?
These sets contain small parts.
- Not suitable for children under 3 years (choking hazard)
- Recommended for ages 14+ as a collectible building set
If an adult is supervising, older kids can enjoy it too—but small parts safety always applies.
Where do you ship?
Where do you ship?
We ship worldwide.
How long does delivery take?
How long does delivery take?
Estimated delivery time is 7–14 business days worldwide.
(Delivery times are estimates and can vary slightly due to local carrier handling and peak seasons.)
How fast do you ship orders?
How fast do you ship orders?
Orders are processed within 24 hours before dispatch.
How much is shipping?
How much is shipping?
Shipping is free worldwide.
Will I get tracking?
Will I get tracking?
Yes—every order includes tracking.
You’ll receive:
- Order confirmation by email right after checkout
- A tracking link by email as soon as the order ships (typically within 24 hours)
Which carrier do you use?
Which carrier do you use?
Shipping is handled by our international fulfillment partner, which selects the most suitable carrier for your destination. Your tracking link will show the carrier and status updates.
Can I change my shipping address after ordering?
Can I change my shipping address after ordering?
No—address changes are not possible after the order is placed. Please double-check your details at checkout.
What is your return policy?
What is your return policy?
30-day returns (from the delivery date)
Returned items must be in full complect / complete set (all parts included)
Who pays for return shipping?
Who pays for return shipping?
Return shipping is paid by the customer.
How long do refunds take?
How long do refunds take?
Refunds are issued to the same card/payment method used at checkout within 14 days (after the return is received and checked).
What if my item arrives damaged or incorrect?
What if my item arrives damaged or incorrect?
Contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the issue (and the shipping box if relevant)
We will review and resolve the case as quickly as possible.
What if my package is not delivered?
What if my package is not delivered?
If your order hasn’t been delivered within 30 days, contact support with your order number. We will issue a refund after verification.
Will I need to pay extra taxes or customs fees?
Will I need to pay extra taxes or customs fees?
Prices include all required taxes for our standard checkout flow, and we aim to ensure you won’t be charged extra on delivery.
If you receive any unexpected payment request related to delivery, contact support immediately and include a screenshot/notice so we can help.
How can I contact support?
How can I contact support?
Email: support@blocklegends.store
Response time: within 24 hours (business days).